AI for freight forwarders and customs brokers: less re-keying, faster replies, no made-up statuses

For freight forwarders, logistics coordinators, customs declarants and logistics sales staff. About 12 minutes a day (estimate), practice on your own documents (anonymised).

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Practice on your own tasks, every assignment reviewed by an AI coach.

Program in preparation Join the waitlist and we'll let you know when it opens. You can get your learning plan right now.

Sound familiar?

120 e-mails a day, a third of them “where is my cargo?”

Re-keying CMRs and invoices into the TMS by hand

The document set has discrepancies — and we find out at customs

The client waits for a rate while we spend half the day calculating it

Our agent in Shanghai read the e-mail differently

How it works

  1. A program for logistics and customs clearance: statuses, documents, rates, agents, claims and sales.
  2. A short lesson, then a task on your own (anonymised) document.
  3. The AI coach enforces the rules: statuses come only from the TMS; codes and duties only with a check by the declarant.

Curriculum

1Levels 1–2. Basics and safety, prompting and dialogue (shared core)

30 short lessons, about 5 weeks: how AI works, where not to trust it, what you must never upload, how to write prompts and check answers. Level 2 earns a certificate of completion.

  • Getting started: what an AI assistant is
  • First useful tasks for yourself
  • AI limits and safety
  • Habit and measurement
  • Prompt structure
  • Dialogue and checking answers
  • Working with materials
  • Templates and your own assistant
2Level 3. Tools for Logistics, Freight Forwarding & Customs Brokerage

Modules built around the real tasks of the profession, with the number of lessons, time and lesson topics. About 4 weeks; the level earns a certificate of completion. Then come level 4, “Automation and agents”, and level 5, “Rolling out in your team” (see the questions below).

  • “Where is my cargo?”: status updates for clients — 2 lessons, ≈12 min: TMS status → a clear message; Proactive notifications and a client summary
  • Data from documents — 3 lessons, ≈19 min: Fields of the CMR, B/L, invoice and packing list; Extracting into a table; Checking the extraction
  • Checking a document set — 2 lessons, ≈12 min: Invoice ↔ packing list ↔ B/L/CMR check; A “what’s missing” letter
  • Rates and quotations — 2 lessons, ≈12 min: Qualifying a rate request; A quotation from the tariff grid
  • Foreign agents and carriers — 2 lessons, ≈12 min: A short, unambiguous message to an agent; Summary of a long e-mail thread
  • Customs: preparation, not decision — 2 lessons, ≈13 min: HS code: hypothesis and arguments; Replying to a customs request
  • Claims and incidents — 2 lessons, ≈12 min: Incident timeline from correspondence; A claim from a template
  • Carriers: finding and vetting — 1 lesson, ≈6 min: Carrier vetting checklist
  • Selling logistics services — 2 lessons, ≈11 min: Follow-up after a quotation; Practice: “others are cheaper”

Sample task: “A client asks ‘where is my container?’: AI turns the TMS status into a clear message, and anything that isn’t in the TMS gets a ‘to be confirmed’ tag instead of a guess.”

Program in preparation: the planned modules and lessons are shown and may change before release. Times are based on the program plan.

Which AI tools we teach

The set depends on your country and your company's rules. Practice happens in the built-in AI coach.

  • ChatGPT
  • Claude
  • Gemini
  • GigaChat
  • YandexGPT
  • DeepL
  • ABBYY / OCR
  • Excel + Copilot
  • ATI.SU
  • TMS со встроенным ИИ
  • Make / n8n

For teams

Assign the Logistics, Freight Forwarding & Customs Brokerage program to a team: managers see progress and reports, while employees' practice texts stay private.

What will change

  • In 7 days — reply templates for shipment status questions
  • In 30 days — faster document data extraction and checks (estimate, checked by your own measurement)
  • In 90 days — an assistant or a document processing flow, an AI policy and a report on savings and errors

Impact figures are estimates until pilots are measured; in teams they are confirmed by a before/after measurement.

Pricing

Prices are preliminary: plans are not approved yet; the site shows a draft catalog.

Pro

monthly

$14.99 per month

No trial; cancel any time.

Cancel any time in your App Store or Google Play subscription settings — your subscription stays active until the end of the paid period.

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Questions about the Logistics, Freight Forwarding & Customs Brokerage program

Will AI find the HS code?

It suggests options with arguments; the declarant chooses the code based on official sources. A separate module covers this.

We have a TMS (CargoWise, Magaya or similar) — why this?

The TMS stores the data; AI speeds up the work around it: e-mails, documents, quotations and summaries.

Our logistics staff don’t take courses

Short lessons on the phone, with tasks on their own e-mails and documents.

Can we upload client documents?

Into public AI — only anonymised; there is a lesson on working inside your company’s corporate AI environment.

We work mostly by phone

There are lessons on call summaries and digests.

How do we measure the effect?

Reply time, document errors and timing of reference tasks before and after.

Does it help with the EU AI Act AI-literacy duty (Article 4)?

It can support it: the company dashboard shows who has completed which levels, and levels 2, 3 and 5 come with a certificate of completion. Whether that is enough for your organisation is for your legal adviser to decide.

Who is this program for?

Roles covered: logistics coordinator / dispatcher, international freight forwarder, customs declarant / customs broker, logistics sales manager, customer service, manager. The quiz builds your plan around your role and tasks, starting with the modules you need most.

How does the learning work?

In a mobile app for iOS and Android (a web version comes later). Each lesson is a short explainer, a sample prompt and a task on your real work. The AI coach checks the task against the profession’s rubric and tells you what is missing; if you disagree with the grade, contact support and a team member will review it. You practise in a built-in sandbox with a personal-data filter and review with flashcards. Levels 2, 3 and 5 earn a certificate of completion with a QR code for verification (it is not a formal qualification).

How much time does it take?

About 12 minutes a day (estimate): a quick review, a 5–7 minute lesson and practice; on a busy day, a 3-minute quick session. The core (levels 1–2) is 30 short lessons, about 5 weeks. Level 3 of this program is 18 lessons, 109 min of lesson time, planned for 4 weeks; tasks on your own work take extra time.

What do I need to start?

You must be 18 or older. You need a smartphone (iOS or Android) and an account with your e-mail (sign-in with a code sent to your inbox). No AI experience needed: the plan starts at your level. You do not need separate AI subscriptions — you practise with the built-in AI coach. No customer data needed either: we learn on anonymised examples.

How much does it cost?

There is no free plan. For individuals — Pro, monthly or annual; the free trial is on the annual plan only. For companies — the Companies plan: billed per employee by invoice and contract, from 5 seats; a free pilot is available once the company’s details are verified. Currency: Belarus — Belarusian rubles with the US dollar equivalent, Kazakhstan — US dollars, Poland — euros. See the Pricing page for current prices.

Is the program available yet?

The program is in development: the modules and lesson topics are approved (listed above) and the lessons are being written. The line-up may change before release. The core (levels 1–2) is shared by all programs and in final review. Join the waitlist and we will let you know when it opens. Lessons come out in Russian first; English and Polish versions are in preparation.

What comes after level 3?

Level 4 “Automation and agents” (about 3 weeks): how AI agents and no-code workflows work, how to test them and what can go wrong; niche topics: “Status reply assistant”, “Status assistant for car imports”, “E-mail → parsing → TMS”, “Documents in a flow”, “Built-in AI in TMS and freight exchanges”, “FAQ bot for clients”, “Summaries and reports from exports”, “Corporate AI and client data”, “Money and risks”. Level 5 “Rolling out in your team” (about 2 weeks): before/after measurement, an AI policy, payback, teaching colleagues; niche topics: “Process map: request → quotation → transport → clearance → closing”, “Metrics: response time, document errors, downtime”, “AI policy for a forwarder or broker”, “Onboarding a logistics coordinator”, “ROI”, “Teach a colleague”. The shared lessons of these levels are written; the niche ones are in development.

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