Prompts: Customer Support & Contact Centers
The collection is in preparation: we publish each prompt only after testing it on real examples and on at least two models.
Tasks we'll cover
- “Where is my order?” a hundred times a day
- An angry customer — and the agent is on their own
- Every ticket means a few more minutes of notes and handover
- Quality is checked by spot checks
- The knowledge base is out of date
- A new agent takes a month to go live